Refund Policy

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Refund Policy – UK Dissertation Helper

At UK Dissertation Helper, we pride ourselves on providing exceptional dissertation assistance at affordable prices. We aim for complete customer satisfaction. However, if you encounter any major issues, you may request a refund under the following terms and conditions.

Refund Policy Terms and Conditions

1. Late Orders

• We strive to deliver assignments on time. Contact our customer support team if an order is delayed or unusable. If the delay is our fault, we will issue a full refund provided the content has yet to be submitted.
• If the assignment is used despite being late and results in minor grade deductions, a partial refund may be granted upon proof of grade impact.
• Customers must respond within 12 hours to our queries during the refund process. Delays due to customer inaction will void the refund claim.
• If the delay is due to our writing expert’s inability, a refund of 20% – 50% may be issued.
• Refunds are only applicable if the original deadline is missed. For revisions, a new deadline must be mutually agreed upon.

2. Low Quality of Paper

• If you are unsatisfied with the paper’s quality, request a revision first. If issues persist, a refund may be considered if:
  • The paper is proven to be plagiarised (proof required).
  • The paper does not meet client specifications after multiple revisions.
  • Refunds are not applicable if the paper has been submitted or if the issues were not reported during the draft stages.

3. Unavailability of Expert

• In rare cases where an expert is unavailable after payment, customers can request a different dissertation of equivalent value.

4. Cancellation by Customer

• Orders can be cancelled within 24 hours of placement. If work has begun, the order cannot be cancelled. Full refunds are available for cancellations within the specified time.
• If the work has begun, we have the right to charge according to the amount of written work. 

6. Not Achieving Desired Grade

• We guarantee high-quality papers but cannot promise specific grades. Overall performance depends on the student’s efforts.

7. Failing Grade

• If you receive a failing grade, you must claim a refund within 30 days of submission, providing a grade sheet and the professor’s feedback. Refunds of 30% – 50% may be issued based on our investigation.

Refund Claim Method

• Contact our customer support team within three weeks of receiving your paper to file a refund claim. Do not involve third parties like credit card providers or PayPal.

Refund Period

• Refund claims must be made within 30 days of the order deadline. Claims made after this period will not be entertained.

Chargeback

• Chargebacks are prohibited. Please contact our customer support to resolve issues. Suspected fraudulent activities will lead to legal action.

Refund Processing

• Refund analysis and approval take a minimum of 48 hours. Once approved, the refund will be processed within 72 hours.

Important Points

• Refund requests must be made formally via email with clear reasons. Informal feedback will not be considered.
• Refund requests through social media, live chat, or other channels will not be accepted.

By using our services, you agree to adhere to these terms and conditions. If you have any questions or need further clarification, please contact our customer support team.